‘If insurers, other financial service providers and customers all work together, we can make a real impact.’
Key impacts
8
sustainable features added
0
extra costs for customers
66%
of all damage to insured buildings is repaired through our sustainable repair network
Sustainable home insurance
NN Group believes that by embedding sustainability deeper into our home insurance product, we can support a circular economy and help reduce environmental impact. That is why we have made sustainable repair a cornerstone of this renewed product, making it the default, instead of replacement.
Extra coverage
We have added eight new elements to the product, all of them supporting our ambition to contribute to a more sustainable future. These include better insulation when repairing damaged windows, roofs, or other parts of the property, coverage for sustainable installations such as heat pumps and charging stations, and for any damage to solar panels that results in a loss of energy generation. Support for mental well-being in the case of severe damage is also part of the package, as is the repair of damaged electronics such as mobile phones.
An additional impact of this initiative is that it addresses the need for sustainable houses in the Netherlands, a crucial step in light of the country’s stricter emissions restrictions.
The new standard
The renewed product is already available to many of our retail customers and will be rolled out further in 2025. It is now the standard home insurance product in both our direct and bank insurance channels. Maaike van Beijsterveldt, Director of Retail for Property and Casualty: ‘Sustainable repair is now a requirement for retail customers, at no additional cost to them. For intermediaries, we take a more collaborative approach, engaging with them and sharing knowledge on our efforts around sustainability. We allow an element of choice there.’
Working together
By making sustainable repair the ‘go to’ option, supported by our sustainable repair network of service providers, and adding more sustainable features, we have set a new standard in the market. ‘However, we can’t create systemic change on our own, that’s why we urge intermediaries to include sustainability in their dialogues with customers. If insurers, other financial service providers and customers all work together, we can make a real impact.’