‘The world is changing fast, and one skill set is no longer good for life. To stay successful in the AI-impacted financial sector, we continue to invest in the relevant skills for colleagues.’
Key impacts
300
senior managers took part in the DLP in 2024
1.500
managers will have completed the DLP by 2026
±16.000
colleagues have access to the Fundamentals track
>17.000
DLP upskilling hours in 2024
>7.000
colleagues used our internal Chat GPT programme this year
Data at NN
Every process in NN Group involves data. It is essential to our products and services. We store it to ensure the financial safety of our customers. ‘And in the new world, where AI is increasingly commonplace, colleagues need to know how to use it, register it and talk about it,’ says Hiske Hoekstra, responsible for Learning and Talent Development at NN Group.
Securing future relevance
The NN Data Literacy Programme (DLP) has three target groups: senior management, management and employees. This year, senior management was upskilled in data and AI, and the curriculum for management and employees will be rolled out in 2025. There will be two tracks to the employee curriculum. The first will give employees new skills around data and AI that could make them eligible for different work. ‘The world is changing fast, and one skill set is no longer good for life. To stay successful in the AI-impacted financial sector, we continue to invest in the relevant skills for colleagues. Data is everyone’s business.’ The second, the Fundamentals track, will be mandatory except for those who are already data/AI experts, empowering the entire workforce to increase its own, and the organisation’s, efficiency, functionality and impact.
A common language
An important part of the DLP is to create a common language around data. Collaboration starts with mutual understanding, and the programme enables this by creating a common, Group-wide vocabulary. ‘Our businesses know where the challenges are, and our tech people know what solutions we have in our toolbox. When both talk the same language, there will be fewer roadblocks to change.’ This will not only speed up how we optimise our processes, but also how we act on insights.
Chat GPT
One part of the programme that is particularly useful is an internal ChatGPT programme which is already used by over 7,000 colleagues to test generative AI. Safe, controlled and fully GDPR-compliant, it is allowing colleagues to use their new tech know-how to test their ideas before our experts take them to the next level. ‘And the great thing is, because this technology is so cool, everyone is keen to get on board.’