Our purpose and strategy
Our ambition is to be an industry leader known for customer engagement, talented people, and our contribution to society. Our five strategic commitments are the guiding principles in the execution of our strategy. They are focused on customers, colleagues, shareholders, our role in society and the responsible use of transformative technology.
At NN, we use our resources, expertise, and networks for the well-being of our customers, the advancement of our communities, the preservation of our planet, and for the promotion of a stable, inclusive, and sustainable economy.
Our purpose is to help people care for what matters most to them. Because what matters to them matters to us.
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Our values
Our business centres around people and trust. Being entrusted with other people’s financial matters is a responsibility we take very seriously. At NN, we help people care for what matters most to them. We do so guided by our values care, clear, commit.
Care
We care means we empower people to be their best. We respect each other and the world we live in.
Clear
We are clear means we communicate proactively and honestly. We are accessible and open.
Commit
We commit means we act with integrity. We do business with the future in mind. Our purpose and strategy.
These values express what we hold dear, what we believe in and what we aim for. They guide, unite and inspire us. And they are brought to life through our day-to-day work. Our values set the standard for conduct and provide a compass for decision making. Every single NN employee is responsible and accountable for living up to them.
Living our values enables us to carefully consider the interests of all of our stakeholders. These are our customers, who are the starting point of everything we do. Our colleagues, who realise the goals we envisage together. Our shareholders, who invest in our company. Our societies, in which we work and live. Our business relations and suppliers who we partner with. And regulators, with whom we engage in a constructive dialogue.
Our brands
Over the years, our businesses Nationale-Nederlanden and NN have built leading positions in Europe and Japan. In 2014, these businesses came together under the holding name NN Group.
NN Group wants to be known as the ‘You matter’ company: a people-oriented, relatable, and authentic service provider in the long-term financial planning industry. We want our customers to have an experience with our company that lives up to the promise we make. Therefore, ‘You matter’ is not just a slogan; it defines what we do at NN, influencing every department, every employee and every interaction with our customers.
With our You matter approach, we wish to inspire people to think about what matters most to them. This also means that we take an active role in helping our customers recognise what truly matters to them in life. Our campaigns, focused on understanding the deeper motivations of individuals, and sharing what makes our customers happy, play an important role in this.
Main brands
NN
NN is the brand name we use for our international insurance businesses, which are located in Europe and Japan (with the exception of Poland and Spain). Our international insurance business builds on a strong foundation, a widespread distribution base with a well-developed tied agent channel, and strong partnerships.
Nationale-Nederlanden
Nationale-Nederlanden is one of the largest and most prominent financial services providers in the Netherlands. It has provided insurance, pensions and banking products since the 19th century. Nationale-Nederlanden is the main brand name we use in our home market of the Netherlands, and for our international insurance businesses in Poland and Spain.
Other brands
ABN AMRO Verzekeringen
ABN AMRO Verzekeringen is a joint venture of NN Group N.V. and ABN AMRO Bank N.V. that caters to the Dutch retail and business markets, selling life insurance, general insurance, income insurance and pensions. ABN AMRO Verzekeringen serves over a million customers through ABN AMRO Bank distribution network.
AZL
For more than 50 years, AZL has provided advice on legislation, actuarial matters and pension communication to pension funds. AZL facilitates the shared effort of pension funds, employers, and their employees to achieve optimal and future-proof collective pensions. AZL draws on its substantial knowledge of the world of pensions and wealth of experience to administer dozens of unique pension schemes.
BeFrank
BeFrank is an online pension provider in the Netherlands, operating alongside traditional insurance companies and pension funds. BeFrank was founded in 2010 and aims to actively engage customers in their pensions. BeFrank wants to make retirement simple and understandable, and does this by offering tools so participants can make their own choices about their future income.
HCS
HCS Services is a Dutch employer‐service provider specialising in occupational health, absence & reintegration, social security, and sustainable employability. For employers, they manage absence guidance, policy development for sustainable employability, and navigating subsidies and social‑security regulations. For employees, they provide support through the whole process from illness through recovery.
Movir
Movir has specialised in independent disability insurance for business professionals for over 100 years. Movir helps professionals who like to work and live healthily to take one step better every day. Its services aim to help them achieve this in a socially responsible and sustainable way by offering individual focused prevention.
OHRA
OHRA was founded in 1925, and was originally known as Onderlinge ziektekostenverzekeringsfonds van Hoogere RijksAmbtenaren (Mutual health insurance for senior civil servants). OHRA is a direct insurer with over 500 employees. Its insurances include healthcare, car, residential, pet and insurances for the self-employed.
Woonnu
Woonnu is a mortgage lender in the Dutch market, with solutions for consumers who want to make their home more sustainable. Woonnu responds to the increasing demand of home buyers, mortgage advisors and investors for sustainable and contemporary solutions and thus contributes to the realisation of the commitment of the financial sector to the Dutch climate agreement.
Ventures
NN Ventures
As NN’s corporate venture builder, we partner with entrepreneurs to develop new companies that complement our current portfolio in Care-free Retirement, Embedded Insurance, and beyond.
Where we operate
We operate in 10 countries. We provide retirement services, pensions, insurance, banking and investments to approximately 19 million customers.
Our local business units
Life Insurance, Voluntary Pensions
Nádražní 25 150 00 Praha 5 Czech Republic
Tel: +420 257 473 162, +420 257 473 163
Life and Health insurance
198 Syngrou Ave GR-17671, Kallithea Athens
Tel: +30 210 950 6000
Life and Pension Insurance and Savings
Fiastyúk str. nr. 4-8 building F / entrance 2 1139 Budapest
Tel: +36 1 255 5757
Life Insurance
Shibuya Scramble Square 44F 2-24-12 Shibuya, Shibuya-ku Tokyo 150-6144
Tel: +81-3-6892-1986
Nationale-Nederlanden Kantoor Haagse Poort (high rise)
Prinses Beatrixlaan 35 2595 AK Den Haag The Netherlands
Tel: +31 (0)70 513 03 03
Life Insurance, Mandatory Pensions
Nationale-Nederlanden Usługi Finansowe S.A. ul. Topiel 12 00-342 Warszawa Poland
Tel: +48 225 220 000
Life Insurance, Mandatory Pensions, Voluntary Pensions
Opera Center 1-5 Costache Negri St. 050552 Bucharest 5
Tel: +40 (0) 21 9464
NN Life Insurance and NN Pensions
Tel: +421 (0) 850 111 464 (call centre)
From abroad call: +421 259 800 733
Life Insurance
Avenida de Bruselas 16 Alcobendas (Madrid) Spain
Tel. +34 902 452 902 / +34 916 024 600