Facts & figures

NN Group is committed to creating long-term value for all our stakeholders, underpinned by our strategic commitments and reflected in our financial and non-financial targets. For more information click here: Our purpose and strategy. It's our ambition to be an industry leader known for customer engagement, talented people and contribution to society. We have set clear targets on which progress is regularly disclosed in a transparent way. We are pleased that our efforts are being recognised by various ESG ratings and benchmarks.

KPIs and targets

Excellent customer experience
Metric Target 2023 2020 2019
Relational Net Promoter Score (NPS-r) All insurance business units score above market average* 4 out of 11 4 out of 11
Brand consideration (measured by Global Brand Health Monitor) 28% 21% 24%**

* We use a safety margin of five points in NPS score when stating above market average.

** Based on the average brand consideration score from 2017 to 2019.

Engaged employees
Metric Target 2023 2020 2019
Women in senior management roles* 40% 33% 36%
Employee engagement >/= 7.8 7.9 7.4

*  In 2020 the target group for this indicator was adjusted to Management Board and Management Board minus 1 managerial positions (instead of the composition of our Senior Leaders Group).

Positive contribution to society
Metric Target 2023 2020 2019
ESG-integrated Assets under Management* 80% 74% 68%
Assets under Management in sustainable and impact investment strategies Increase EUR 29.3bn EUR 22.7bn
CO2 emissions of our direct operations/FTE** Reduction of 3% per year (target 2020) -43% -14%
Contribution to our communities, including cash donations and hours of volunteering 1% of our operating result*** EUR 4.7m EUR 3.2m

* As a percentage of NN Investment Partners’ Total Assets under Management

**  Energy consumption on NN sites (electricity, natural gas and district heating) and business (car and air) travel.

*** Based on a three-year average of operating result before tax. Hours of volunteering will be included as from (1H)2021.

Climate ambition

In addition, to contribute to the acceleration of the transition to a low-carbon economy, we have committed to achieve a net-zero carbon proprietary investment portfolio by 2050. For more information please refer to this page.

For more detailed information on our direct environmental footprint, please click here.


NN Group takes an integrated approach to reporting. The 2020 Annual Report consists of two parts: the Annual Review and the Financial Report. The Annual Review contains various elements from the International Integrated Reporting Council (IIRC) framework, such as the value creation model and a materiality matrix. This report strives to present relevant information about NN's strategy, governance, performance and future prospects in ways that are relevant to the economic, environmental and social contexts in which it operates. The 2020 Annual Review and related documents can be downloaded here

The information and data in the 2020 Annual Review is prepared in accordance with the Standards (Core) of the Global Reporting Initiative (GRI). While NN Group does not apply the SASB guidelines in preparing its Annual Report, this table provides an additional guide for investors, referencing the disclosure metrics under the SASB guidelines to NN's 2020 disclosures, where available and applicable.


Our policies and practices are regularly assessed by independent organisations. Below an overview of how they rate NN Group.

Organisation Rating
S&P Global NN Group is included in the Dow Jones Sustainability Indices (DJSI), both the World and Europe index. We rank amongst the top 10% of our sector with regards to our sustainability performance. In the 2020 assessment, we scored 84 (out of 100), compared to an industry average of 39.
FTSE4Good NN Group is included in the FTSE4Good Index Series that recognises the performance of companies demonstrating strong Environmental, Social and Governance (ESG) practices. As per July 2021, we score a 4,5 (out of 5).
MSCI NN Group is awarded an "AA" rating with US-based MSCI in June 2020.
ISS ESG research In 2019, ISS ESG research – formally known as Oekom, rated NN Group with an overall grade of C+ (Prime). Prime status means that we fulfil ISS ESG’s demanding requirements regarding sustainability performance in our sector.
Sustainalytics In May 2021, global responsible investment research firm Sustainalytics granted NN Group an ESG Risk Rating of 15.4 (low risk). NN is 10th out of 277 insurers.
CDP Every year, we participate in the CDP climate change questionnaire. In 2020, we improved our score to "A-".
ShareAction In ShareAction’s global ranking of insurance companies on responsible investment and underwriting focusing on the themes of climate change, biodiversity and human rights, NN Group received a BB ranking (ratings from AAA ‘highest grade’ to E) in 2021. Furthermore, NN was placed 4th out of 31 insurers with a property and casualty business.

Dutch sustainability ratings

VBDO The Dutch Association of Investors for Sustainable Development (VBDO) publishes a Benchmark Responsible Investment by Insurance Companies. In the 2021 edition, NN was ranked second place in the benchmark (out of 30 insurance companies in the Netherlands).
The VBDO also publishes a Tax Transparency Benchmark that focuses specifically on corporate disclosure of tax procedures and practices. In the 2021 edition, NN was ranked second place in the benchmark (out of 30 insurance companies in the Netherlands).
Transparency Benchmark The Dutch Transparency Benchmark is carried out by the Dutch Ministry of Economic Affairs. In 2019, this benchmark introduced a new methodology. NN Group score of 50% (out of 100%) represents a 78th position out of 240 companies.

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